Return and Warranty Policies -
- NO REFUND ON COMPATIBLE TONERS BEING PURCHASED FOR HP PRINTERS ENDING WITH THE LETTER " e "
- NO REFUND FOR COMPATIBLE TONERS, THAT STATES COMPATIBLE TONERS, AND PRODUCT IMAGES ARE FOR REFERENCE ONLY, THATS STATED ON EVERY PAGE.
You will not be given a Refund, If you return another company's product. All products are barcoded by their supplier, So they know what was sent. We will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS/Purolator. We will provide necessary assistance as required.
If you discover that something you bought is defective, contact us 1-866-426-9104 immediately and/or the manufacturer, if its an Original product to ask for a replacement, or refund.
You have 10 days from the date of delivery to request a return. We believe in making your shopping experience convenient and worry-free.
If you have changed your mind about a purchase, we are happy to accept returns within 24 hours of the original purchase date. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
You Cannot Return an Open Product if its not defective, there will be a re-stocking fee, from the specific warehouse. NO return on any Brother products, you must deal directly with Brother Canada.
RETURN GUIDELINES
To ensure that your RMA is processed properly and not returned to you, please note the following:
- This RMA is valid for 20 calendar days from the date it was created
- All products are to be returned complete with accessories, components and original packaging
- Do not write on the product box
- Remove the old shipping label (if applicable)
- Write the RMA number on the shipping label; do not write it on or inside the carton
- For multiple boxes, please ensure that your RMA number is on the outside shipping label of each box
- To avoid carrier damage, place the units in its original packaging into a sturdy shipping box
- Toners.ca will not be responsible for carrier damage because of insufficient/improper packaging
Your return is subject to inspection. If the products do not meet the return criteria, they will not be credited and will be returned to you with additional charges.
HOW TO REQUEST A RETURN/RMA
To initiate a return, please contact our customer service team at 1-866-426-9104 or through our Contact Us page to request an RMA (Return Merchandise Authorization) number before shipping any item back to us. Items returned without a valid RMA number may not be accepted or processed.
REFUND METHOD & TIMING
Once your returned item passes inspection, your refund will be issued to your original method of payment. Please allow up to 10 business days after inspection is completed for the refund to be processed and reflected in your account.
RETURN SHIPPING COSTS
For defective or incorrect items, Toners.ca will cover the cost of return shipping with a prepaid shipping label. For non-defective returns (e.g., change of mind), the customer is responsible for return shipping costs.